Privacy Policy
Last updated: December 2024
At TEKA, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform.
1Information We Collect
We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This may include: name, email address, phone number, business information, and booking details. We also automatically collect certain information when you use our platform, including IP address, device information, and usage data.
2How We Use Your Information
We use the information we collect to: provide, maintain, and improve our services; process bookings and transactions; send you technical notices and support messages; respond to your comments, questions, and requests; and monitor and analyze trends, usage, and activities.
3Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your information with: service providers who assist us in operating our platform; when required by law or to protect our rights; and with your consent or at your direction.
4Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
5Your Rights
You have the right to: access, correct, or delete your personal information; object to or restrict processing of your data; request data portability; and withdraw consent at any time. To exercise these rights, please contact us at info@contact.teka.management.
6Contact Us
If you have any questions about this Privacy Policy, please contact us at info@contact.teka.management.
Accepted cards
Security programs
Credit Card Payment Security
Confidentiality of your data is protected and secured by using the latest TLS encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data encryption process to prevent unauthorized access during data transmission. This enables secure information transfer and prevents unauthorized access to data during communication between your computer and the WebPay service, and vice versa. WebPay service and financial institutions exchange data using a Virtual Private Network (VPN), which is protected from unauthorized access. Monri Payment Gateway is certified according to PCI DSS Level 1 security standard prescribed by Visa and Mastercard rules. The merchant does not store credit card numbers and the numbers are not available to unauthorized persons.
Payment service provider
We collect only basic data necessary to fulfill obligations. Customers are informed about how data is collected and can decide whether their name is included or removed from marketing lists. All user data is strictly safeguarded and available only to employees who need it to complete their work.
Cancellation conditions
Reservations are valid from the date the advance payment or reservation fee is paid and kept until 24:00 on the arrival day. Cancellations 1–30 days prior to arrival may be charged up to 30% of the prepaid amount unless due to illness or force majeure; in case of no show the hotel keeps 100% of the prepaid amount or reservation fee.