Privacy Policy
Last updated: December 2024
At TEKA, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform.
1Information We Collect
We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This may include: name, email address, phone number, business information, and booking details. We also automatically collect certain information when you use our platform, including IP address, device information, and usage data.
2How We Use Your Information
We use the information we collect to: provide, maintain, and improve our services; process bookings and transactions; send you technical notices and support messages; respond to your comments, questions, and requests; and monitor and analyze trends, usage, and activities.
3Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your information with: service providers who assist us in operating our platform; when required by law or to protect our rights; and with your consent or at your direction.
4Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
5Your Rights
You have the right to: access, correct, or delete your personal information; object to or restrict processing of your data; request data portability; and withdraw consent at any time. To exercise these rights, please contact us at info@contact.teka.management.
6Contact Us
If you have any questions about this Privacy Policy, please contact us at info@contact.teka.management.
Accepted cards
Security programs
Credit Card Payment Security
Your data is protected using TLS encryption and SSL protocol with 128-bit encryption. Monri Payment Gateway is PCI DSS Level 1 certified per Visa and Mastercard standards. Credit card numbers are never stored and are not accessible to unauthorized persons.
Payment service provider
We collect only basic data necessary to fulfill obligations. Customers are informed about how data is collected and can decide whether their name is included or removed from marketing lists. All user data is strictly safeguarded and available only to employees who need it to complete their work.
Currency conversion notice
All payments will be effected in BAM (Convertible Marks). The amount your credit card account will be charged for is obtained through conversion of the price in Euro into BAM according to the current exchange rate. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on the web site.
Cancellation conditions
Reservations are valid from the date the advance payment or reservation fee is paid and kept until 24:00 on the arrival day. Cancellations 1–30 days prior to arrival may be charged up to 30% of the prepaid amount unless due to illness or force majeure; in case of no show the hotel keeps 100% of the prepaid amount or reservation fee.