Refunds & Returns Policy
Last updated: December 2024
This policy describes how refunds and service cancellations are handled at TEKA.
1Free Trial
All new accounts receive a 30-day free trial with full access to all features. No payment is required during the trial period. You can cancel at any time during the trial without any charges.
2Subscription Cancellation
You may cancel your subscription at any time through your account dashboard. Upon cancellation: your service will continue until the end of the current billing period; no refunds will be issued for partial months or years; your data will be retained for 30 days after cancellation, after which it will be permanently deleted.
3Refund Policy
Refunds may be issued in the following cases: technical issues preventing service use (verified by our support team); duplicate charges or billing errors; service not delivered as described. Refund requests must be submitted within 14 days of the charge. To request a refund, please contact us at info@contact.teka.management with your account details and reason for the refund.
4Complaints and Disputes
If you have a complaint about our service: contact us at info@contact.teka.management; we will acknowledge your complaint within 2 business days; we aim to resolve all complaints within 14 business days. If you are not satisfied with our resolution, you may escalate your complaint to relevant consumer protection authorities.
5Contact for Refunds
For all refund and return inquiries, please contact: Email: info@contact.teka.management. Please include your account email, invoice number (if applicable), and a description of your request.
Accepted cards
Security programs
Credit Card Payment Security
Confidentiality of your data is protected and secured by using the latest TLS encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data encryption process to prevent unauthorized access during data transmission. This enables secure information transfer and prevents unauthorized access to data during communication between your computer and the WebPay service, and vice versa. WebPay service and financial institutions exchange data using a Virtual Private Network (VPN), which is protected from unauthorized access. Monri Payment Gateway is certified according to PCI DSS Level 1 security standard prescribed by Visa and Mastercard rules. The merchant does not store credit card numbers and the numbers are not available to unauthorized persons.
Payment service provider
We collect only basic data necessary to fulfill obligations. Customers are informed about how data is collected and can decide whether their name is included or removed from marketing lists. All user data is strictly safeguarded and available only to employees who need it to complete their work.
Cancellation conditions
Reservations are valid from the date the advance payment or reservation fee is paid and kept until 24:00 on the arrival day. Cancellations 1–30 days prior to arrival may be charged up to 30% of the prepaid amount unless due to illness or force majeure; in case of no show the hotel keeps 100% of the prepaid amount or reservation fee.