Terms of Service
Last updated: December 2024
Welcome to TEKA. By accessing or using our booking platform, you agree to be bound by these Terms of Service.
1Acceptance of Terms
By accessing and using TEKA's services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2Description of Service
TEKA provides an AI-powered booking management platform that enables businesses to automate their appointment scheduling. Our services include: AI chatbot for customer interactions, booking management dashboard, team scheduling tools, analytics and reporting, and customer database management.
3Ordering Process
To use TEKA, you must: create an account with valid information; select a pricing plan (Pay-as-you-go, Monthly, or Yearly); and accept these terms. All plans include a 14-day free trial. After the trial period, you will be billed according to your selected plan. For pay-as-you-go plans, invoices are generated weekly. For subscription plans, you will be billed monthly or annually.
4Pricing and Payment
Prices are displayed in EUR (€). Current pricing: Pay-as-you-go: 2% of finished booking amount (invoiced weekly); Monthly: €9.99 per worker per month; Yearly: €99 per worker per year (equivalent to 2 months free). All prices are subject to change with 30 days notice. Invoices are issued after payment is processed.
5User Responsibilities
You agree to: provide accurate and complete information; maintain the security of your account; comply with all applicable laws and regulations; and not misuse our services or attempt to access them using unauthorized methods.
6Service Warranty
TEKA provides the platform 'as is' and makes no warranties regarding uptime, availability, or fitness for a particular purpose. We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. We warrant that our services will be provided with reasonable skill and care.
7Limitation of Liability
To the maximum extent permitted by law, TEKA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.
Accepted cards
Security programs
Credit Card Payment Security
Your data is protected using TLS encryption and SSL protocol with 128-bit encryption. Monri Payment Gateway is PCI DSS Level 1 certified per Visa and Mastercard standards. Credit card numbers are never stored and are not accessible to unauthorized persons.
Payment service provider
We collect only basic data necessary to fulfill obligations. Customers are informed about how data is collected and can decide whether their name is included or removed from marketing lists. All user data is strictly safeguarded and available only to employees who need it to complete their work.
Currency conversion notice
All payments will be effected in BAM (Convertible Marks). The amount your credit card account will be charged for is obtained through conversion of the price in Euro into BAM according to the current exchange rate. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on the web site.
Cancellation conditions
Reservations are valid from the date the advance payment or reservation fee is paid and kept until 24:00 on the arrival day. Cancellations 1–30 days prior to arrival may be charged up to 30% of the prepaid amount unless due to illness or force majeure; in case of no show the hotel keeps 100% of the prepaid amount or reservation fee.